FAQ

1. How do I register for a Print Ready account?

You can register by filling in the form found by clicking on the Subscribe button from the Pricing & Plans page.


2. Why do I need to register to use Print Ready?

Registration is quick and easy and provides you with private access to the Print Ready system to create and manage your orders.


3. What happens when I create my account?

After registering your account, you will receive a welcome email, click the verification link within the email to verify your account.


4. Why do I need to verify my account?

Verification helps us ensure the email you nominated is correct and verifies your identity.


FAQ

1. What if I’ve forgotten my account password?

If you've forgotten your Print Ready password, using your registered email address you can recover access, following these steps.

To recover access to your account:

  • Go to Print Ready Login page
  • Click Reset Password
  • Enter the email address you used for Print Ready and click Next
  • Click on the Create New Password link we email to you, and you will be routed to
    the create new password screen.
  • We'll then ask you to create a new password.


FAQ

1. What is a Subscription Plan?

It is a bundled amount of services that you can subscribe to monthly or annually.


2. How to purchase a Subscription Plan?

You can register by filling in the form found by clicking on the Get Started button from the Pricing & Plans page.


FAQ

1. What is an Order?

An Order is the selected service that is requested to be worked on.


2. What is Work Time?

It’s the time spent on an Order. Time spent on an order is deducted from the subscriptions allocated hours.


3. What is Queue Time?

It’s the time an order is waiting in a status column.


4. What is the Monthly Order Quota?

It’s the maximum amount of orders provided in a subscription plan.


5. What are Allocated Hours?

It’s the maximum number of hours provided to you depending on the subscription level.


6. What is an Active Order?

It’s the maximum amount of simultaneous Orders determined by the subscription level.


7. What is Storage Capacity?

It’s the maximum amount of storage space provided for file attachments determined by the subscription level.


FAQ

1. How do you subscribe to a Print Ready plan?

Select a subscription level which suits your needs and purchase online. You can choose between monthly or annually payment period.


2. Can I upgrade or downgrade my subscription?

Yes, upgrading for monthly or annual subscriptions can be done at any time. The system will calculate the upgrade price automatically.

Downgrading a monthly subscription can be applied at any time, but the downgrade will occur on the next subscription renewal date.

Downgrading an annual subscription can be applied for at any time, but the downgrade will occur on the next subscription renewal date of the following month. The system will calculate the downgrade price automatically. Any refund due will be handled by our Accounts Department.

You cannot cross grade from Monthly to Annual or Annual to Monthly.


3. What if I want to cancel my ongoing subscription plan? Will I get a refund?

For a cancellation, the same rule applies for a downgrade. Both Monthly and Annually can be done on the subscription date. Any refund occurred will be handled by our Accounts Manager directly to you.


4. My subscription package will be expired soon, what should I do?

The subscription renewal will happen automatically on the subscription date.


5. Can I change the current payment method?

Yes, you can update your payment method at any time.


6. What if my subscription renewal fails?

When the payment transaction fails, the system will generate an unpaid invoice. You have two days grace period to retry the subscription renewal.


7. How do I see the payment transactions for my subscription?

You can find them in the Account Menu > Manage Payment/Invoices > Manage Invoices & Receipts


FAQ

1. What prepress and design services can I order through Print Ready?

Print Ready offers a huge range of services, here are some of what we offer, if you don’t see it on the list, just ask we’ll let you know if it’s something we can offer.


2. Print Ready Services

  • Add bleed and trim marks
  • Add margins for mounting wide-format banners
  • Add white underprint
  • Book Cover spreads with spine & glue trap
  • Book Impose based on your printer’s specification
  • Change text (change prices or contact details etc)
  • Colour conversion or colour correction
  • Crop image to contour shape
  • Create a cutline or dieline
  • Create a layout from a scanned document
  • Create embellishments (Spot UV / Scodix / Metal)
  • Create safe margin
  • Create single pages from spreads
  • Create vector graphic from low-quality image
  • Correct 4-colour black text
  • Correct the overprinted issue
  • Fix Canva PDF
  • Flattening or rasterise complex graphics
  • Impose to dieline
  • Imposition
  • Make embellishment is single solid colour or spot colour
  • Make minimum font size and minimum object thickness
  • Modify book cover spine margin
  • Outline fonts
  • Preflight
  • Resize pages
  • Variable Data PDF creation


Can’t find what you’re looking for?

We’ll help you find the answer by connect with our sales representative.

Contact Us